Specialist insurance solutions designed to protect hospitality businesses operating in fast-paced, guest-facing environments including hotels, restaurants, venues and leisure operators.
Specialist insurance solutions designed to protect hospitality businesses operating in fast-paced, guest-facing environments including hotels, restaurants, venues and leisure operators.
Hospitality businesses operate in fast-moving environments where customer experience, safety and reputation are closely connected. Specialist Risk Group (SRG) works with hospitality operators to understand their venues, service models and operational pressures, enabling us to design insurance programs that reflect the realities of guest-facing businesses. Through strong insurer relationships and access to global specialty markets, we help hospitality organisations secure clear, comprehensive protection that supports confident operations.
Hospitality businesses operate in high-pressure, customer-facing environments where safety, service and reputation are closely connected. High guest volumes, food and beverage service, late trading and complex facilities create a wide range of operational exposures. Even relatively minor incidents can escalate quickly, affecting customer confidence, regulatory compliance and business continuity.
Slips, trips, falls, and other incidents involving guests within restaurants, bars, accommodation venues, and entertainment spaces.
Food contamination, allergen exposure, or hygiene failures that can lead to illness, regulatory action, and reputational damage.
Risks arising from responsible service of alcohol, crowd management, and late-night trading environments.
Fire, kitchen hazards, equipment failure, or property damage affecting hotels, restaurants, commercial kitchens and hospitality venues.
Injury risks associated with kitchen work, manual handling, cleaning activities, and fast-paced service environments, alongside employment-related disputes.
Events such as fire, flood, equipment failure, or regulatory closure that interrupt service delivery and revenue.
Negative publicity, complaints, or incidents affecting customer trust and long-term brand reputation.
Cyber incidents involving booking platforms, payment systems, customer data, and online reservation technology.
We support a wide range of businesses operating across the hospitality sector including:
Our approach is tailored to each hospitality business we work with. Typical covers we can arrange include:
Protection against claims arising from injury or property damage involving guests, visitors, or members of the public within hospitality venues.
Coverage for claims linked to food, beverages, or other products served or supplied to customers.
Protection for buildings, kitchens, fixtures, fittings, furniture, equipment, and other physical assets against insured damage or loss.
Coverage for loss of income and increased operating costs if a hospitality venue is unable to trade following insured property damage or disruption.
Mandatory coverage protecting employees in the event of workplace injury or illness.
Protection for business owners, directors, and senior management against governance, employment practices, statutory liability, and internal crime exposures.
Coverage for cyber incidents affecting booking platforms, payment systems, customer data, and hospitality technology systems.
Protection against claims relating to workplace disputes, discrimination, harassment, unfair dismissal, or other employment-related matters.
Coverage addressing liabilities associated with the service of alcohol in licensed venues.
Protection for critical hospitality equipment such as commercial kitchens, refrigeration systems, plant, and other operational machinery.
Protection for liabilities arising from service agreements, referral arrangements and healthcare contracts.
Hospitality businesses often require a combination of Public Liability, Product Liability, Property, Business Interruption, and Workers’ Compensation cover. The exact structure usually depends on the type of venue, whether food or alcohol is served, the size of the business and the level of public interaction.
Often, yes. Hotels may have additional exposures relating to accommodation, guest property, leisure facilities, and larger premises, while restaurants or bars may carry greater exposure around kitchens, food service, or alcohol-related liability.
Yes. Hospitality businesses that prepare or serve food and beverages can face claims if a customer becomes ill or suffers injury from products supplied. Product Liability insurance is commonly arranged to address these exposures.
Business Interruption cover may help protect income and ongoing operating costs if a hospitality business is unable to trade following insured property damage, such as fire, storm, or equipment failure.
Yes. Many venues rely on booking systems, payment platforms and customer data. Cyber incidents such as data breaches, ransomware attacks or payment fraud can disrupt operations and affect customer trust.
Yes. Property or equipment breakdown cover can often be arranged for hospitality equipment such as commercial ovens, refrigeration systems, dishwashers and other critical machinery. This protection may help cover repair or replacement costs following insured damage or mechanical failure.
Businesses hosting private events, weddings, conferences or live entertainment may face additional exposure relating to guest safety, crowd management and venue operations. Insurance can often be structured to reflect event activity and the associated liability risks.
Often, yes. Expanding into additional locations, increasing seating capacity, introducing events, or adding services such as delivery or accommodation can all change a business’s risk profile and may require insurance arrangements to be reviewed.
Licensed venues may need Liquor Liability cover to address risks associated with the responsible service of alcohol, including potential claims linked to intoxication or incidents involving patrons.
Workers’ Compensation insurance provides protection for employees who suffer injury or illness in the course of their work and is typically a legal requirement for employers in Australia.
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