Jaya Taylor – Group Head of Regulatory, Risk and Compliance

‘This is SRG’ is a series designed to celebrate the people behind our business, shining a spotlight on the passions, experiences and stories that shape our colleagues beyond their professional roles. For our second edition of the ‘This is SRG' series, we spoke with Jaya Taylor, Group Head of Regulatory, Risk and Compliance, to learn more about the person behind the title. From her strong work ethic to what brings her joy, get to know who Jaya is beyond SRG.

How did you get into insurance?

I originally studied political science and psychology before qualifying in law, with the intention of going into legal practice. While securing a long-term role, I accepted a short-term opportunity with Manulife within their Legal and Compliance team, which became my introduction into the insurance industry. Like many people, I hadn’t actively considered a career in insurance until I experienced it first-hand and quickly recognised its depth and potential.

Insurance is a highly specialised and constantly evolving industry, with a broad range of portfolios and an extensive supply chain. The experience and knowledge you build are both valuable and transferable, and the work is international, varied and continuously challenging. I did later spend time in legal practice to explore that path, but I soon realised that I was far more drawn to insurance and it felt like the right decision to move back into the sector, and it’s a career move I have no regrets about.

Who is Jaya outside of SRG?

Outside of SRG, I spend a lot of time travelling to stay close to my family. That means visiting extended family across the UK, flying to Singapore to see my immediate family, or heading to New York to spend time with my sister and her boys. Keeping those connections is important to me.

I’m also passionate about cooking, which comes from my Singaporean roots and the variety of flavours I grew up with. Since moving to the UK, I’ve loved experimenting in the kitchen and bringing a taste of home into my recipes, I even have quite the cookbook collection!

I’m a big animal lover, especially cats, and I spend time caring for my own cats as well as supporting stray animals. I also enjoy painting, mainly botanical watercolours, and sometimes turn my artwork into cards to raise money for animal charities.

How do you balance work and your personal life?

For me, balancing work and my personal life is about being fully present in whatever I’m doing. When I’m at work, I give it 150 per cent, and when I’m off, I dedicate myself to family, hobbies or other interests. This mindset allows me to enjoy each moment without feeling like I’m compromising. I think the ‘work-life’ balance concept isn’t a scale, but rather, it’s a mindset.

It also helps to have a very supportive husband. As a south-Asian woman, there is often an expectation in my culture for women to manage household responsibilities, but he shares those duties, allowing me to focus on my career while maintaining a fulfilling personal life. That partnership and understanding make a real difference in creating balance.

“By investing time in understanding people, you create trust and openness which leads to effective collaboration”

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How has working across different cultures shaped the way you approach collaboration and leadership?

Having spent much of my career working across Asia before relocating to the UK whilst spending a good amount of time in Germany, I have been exposed to a wide range of cultures, working styles and perspectives. Managing teams across different countries taught me the importance of cultural awareness, clear communication and adaptability.

Those experiences reinforced how critical strong working relationships are, particularly when navigating complex or challenging conversations. By investing time in understanding people and how they communicate, you create trust and openness, which ultimately leads to effective collaboration. This approach has been invaluable in my current cross-jurisdictional role, where success often depends on recognising shared objectives while appreciating different ways of expressing them.

How do you define success in your personal life?

When I was starting my career, I defined success by titles, seniority, and being in the same spaces as people I admired. Now, success is much simpler – it’s about satisfaction and quality of life. It’s having a stable home, financial security, good health, and a strong circle of friends and family you can rely on. For me, these elements, along with my four-legged companions, create a sense of happiness and fulfilment; that is what success truly means.

How do SRG’s values align with your own?

SRG’s values align closely with my own because the culture is genuinely people-led. From the moment I joined, I experienced a warm and open environment where colleagues were approachable, welcoming and keen to collaborate. That openness felt authentic, with no hidden agenda, just honest conversations and a shared commitment to doing the right thing.

SRG is fundamentally a people business. Our success is shaped not only by what we deliver, but by how we do it, through the relationships we build, the way we lead and how we represent the Group to clients, partners and investors. As SRG continues to grow internationally, it is encouraging to see the organisation embrace an increasingly diverse range of perspectives and personalities as a core strength.

How would you describe SRG’s culture in three words?

Nimble.
Dynamic.
Interesting.

Who has been your biggest inspiration in life?

I draw inspiration from people who are deeply committed to making a meaningful difference. Michael Mosley has influenced the way I think about health and wellbeing through his evidence-based approach to diet and lifestyle, which has prompted positive and lasting changes in my own life.

I am also inspired by Noel Fitzpatrick, whose dedication and compassion as a veterinary surgeon is extraordinary. His belief in being the person your pet expects you to be strongly resonates with me. It reflects the importance of responsibility, consistency and showing up fully for others, values that I carry into both my professional life and personal relationships.

What’s your dream weekend?

I’ll be in Bali on my motorbike. Nothing too fancy. Just a little pub with beer and satay!

If you could spend a week in someone else’s role at SRG, who would it be?

I would choose Warren, the Group CEO. While it may seem like an obvious answer, I admire his consistent optimism, energy and calm approach, particularly given the scale and complexity of the challenges he manages behind the scenes. He navigates a demanding schedule and a wide range of stakeholders with confidence, and he always does it with positivity. I would value the opportunity to experience first-hand what that level of leadership looks like in practice.

Interested in finding out more about life at SRG? Click here.

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