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When did you join SRIS and how has your role developed since?
I joined Insolvency Risk Services (IRS), now SRIS, in 2006 as an Account Handler on the Bond team. After a couple of months I moved over to the Open Cover team, which I specialised in for some time.
I was promoted to Client Manager in 2013 and began managing a team in 2017. IRS was then acquired by Specialist Risk Group (SRG) in October 2020 and since then, my career has progressed even further. I was promoted to the Client Executive for Ireland and Northern Ireland in 2021, whilst keeping my team management responsibilities.
Recently I have been fortunate enough to be promoted again and I have now taken responsibility for the South region, following my colleague Mark Patching’s retirement. I am therefore passing on my responsibilities as a Team Leader, allowing me to concentrate fully on client service.
I am so pleased that the company sees my potential and are keen to develop me professionally. After spending 17 years in our Nottingham office, it has been hugely refreshing to spend more time in our London office. I have also been able to attend SRG events such as GROWTH, Meet the Market, and Hubs which have allowed me to bond with different colleagues and absorb new ways of working.
What do you enjoy the most about your role?
My favourite thing about my role is getting to spend time with clients which allows me to truly understand their needs. I also love learning about the market and the thrill of resolving an issue for our clients.
Due to my background, I am still involved in processes and procedures, and I still want to keep in touch with this side of my role as I continue to progress in my career. I understand the difficulties that the Client Advisors and Client Executives have in their roles, so I hope to bridge the gap and I feel like my experience puts me in the perfect position to do so.
Despite spending more time in the London office, I still love spending time with my colleagues in Nottingham. We have worked together for so long it feels like we are extended family, which makes SRIS a really enjoyable place to work.
What are you most looking forward to for SRIS in the second half of the year?
I’m looking forward to settling into my new role and getting to know my new clients in the South region. I have relationships with a lot of them from my previous roles in the business so that’s made the transition easier. Fortunately, I like seeing new places and travelling around the country as I think I’ll be racking up some miles this year!
We have various networking and client entertainment events coming up which are always really enjoyable including a trip to Ascot, the R3 Eastern Conference in Norwich, and the R3 Business Lunch in London. While catching up with clients on the phone or on a video call is great, nothing quite beats seeing people in person, particularly in a more social setting.
Who do you look up to for inspiration?
I’m very lucky to work with the SRIS Insolvency team who are all talented in their own ways and incredibly experienced in this field. I would specifically say Adam Loveitt (Director – Insolvency) for being the font of all knowledge, Richard Schofield (Operations Manager – Insolvency & Probate) for his technical ability and Mike Holt (Client Manager) for his insurance industry knowledge and calmness when things are tough.
What do you do to grow professionally?
I’m keen to put my hand up for projects and take advantage of opportunities within the business, whether that be to attend conferences or networking events. There’s no limit to what you can learn from colleagues and clients in these scenarios.
I find reading articles my contacts share on LinkedIn to be very helpful and obviously attending continuing professional development (CPD) sessions.
What is one piece of advice you wish someone gave you at the beginning of your career?
There are a few things:
Have you experienced any benefits since becoming part of SRG?
When IRS was initially acquired, we had a Zoom call with the senior management team as it was during the national lockdown period, so we weren’t able to meet in person. It was clear how approachable, and people focussed they are. At SRG, there is a real desire to recognise and develop talent within the business, as shown by the changes in my role over the last few years.
For the Insolvency team, being part of SRG gives us access to many more markets so we can offer a more well-rounded service to our clients.
To finish off, what three words would you use to describe working at SRIS and SRG?
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