PLATFORM

People and Culture
People and culture is our progressive approach to traditional HR. It is people based, not policy based. Our People and Culture team focus on the well-being of every employee and provide a platform for growth and development. This engagement encourages productivity, creates a positive environment for our colleagues to thrive in and generates happiness.

Operations
Whilst we strive for operational improvement and excellence in our existing operating models, we continue to seek out entirely new ways of doing things. Operational innovation fuels extraordinary results, to improve customer service and the overall success of the business. We aim to centralise as much as we can to achieve consistency and rigour.

Finance

Our Finance function is an essential cog to business operations at SRG, supporting the strategic vision of the Group through financial planning and analysis. The team ensure the financial, accounting and cash management systems and processes operate efficiently and effectively, being quick to adapt to change, dynamically balancing cost, risk, and service levels to the wider business as the Group evolves.

They also protect and preserve the assets of the organisation, ensuring compliance with financial reporting and regulatory requirements, supporting the business in assessing and mitigating risk, ensuring quality data and optimising controls.

Lastly, our Finance team provide a financial perspective on innovation, M&A and profitable growth, accessing equity and debt capital, providing the information and tools necessary for the organisation to make sound business decisions.

Risk and Compliance
There is an intimate connection between risk and our ability to meet our objectives because managing risk is central to value protection. Working with the business, Risk and Compliance instil a culture that both mitigates the negative ‘threats’ and realises the positive ‘opportunities’ that risk and regulation presents. It also helps us to make informed and appropriate risk-based decisions.

IT
Our IT strategy is aligned with our business strategy. By understanding what the business does and what the business will need in the future, we achieve alignment and drive technology innovation. We recognise the important relationship between business goals and IT, using this to inform our IT road-map.

Claims
We know that claims is our defining moment, and providing a smooth claims experience is key. Our objective is to handle claims in a consistent, yet flexible and fair manner that is transparent, accurate and timely.
Our claims team has won Broker of the Year at the British Claims Awards and Broker Claims Achievement Award at the Insurance Times Claims Excellence Awards. Two accolades which we are very proud of the team for achieving.