Motor Claims Handler – SRIS

Operating both in the UK and internationally, Specialist Risk Group provide solutions for specialist insurance needs that other companies actively avoid and solve problems for clients our competitors cannot solve. Split into four business units, we provide a bespoke service to each unique market and the individual needs of their clients.
We have a strong record of organic growth, complemented by an active strategic growth strategy, you can find out who we have recently welcomed to SRG here https://www.specialistrisk.com.

We are genuine, we are bold and we are driven by doing the right thing for each other, our clients and our partners.

About Us

Ambitious growth calls for ambitious people, which is why we focus our energy on inspiring and supporting our colleagues every step of their self-development journey at SRG. You’ll often hear us say that people and culture is at the heart of everything we do, and our People & Culture team lead our pursuit of creating a culture where colleagues are both engaged and motivated to be their best at work. People are the first element of our business plan, which ensures our colleagues are at the forefront of all business decisions – meaning you’ll be working for a company that genuinely cares about you! We are kind, positive and thoughtful in our approach and are building a company we are proud to tell our friends and family about.

About the Role

You would be handling Motor Claims for Commercial and Corporate clients. This will be from first notification through to settlement. As a Motor Claims Handler, it will be your responsibility for providing exceptional Customer Service and relationship management for your Clients. You will be the point of contact and help guide the clients on how to overcome future claims and assess the best outcome for them. You will have the opportunity to further your existing experience and gain strong relationships with large national companies and be recognised for the work you put in.

Key Responsibilities

• Provide a proactive and responsive service to commercial clients, keeping them informed and updated.
• Produce accurate and timely documents for all aspects of the claims process.
• Negotiate with insurers on behalf of the client.
• Promptly escalate any issues that may prevent a claim being settled promptly or fairly, including any suspicion over the validity of a claim.
• Chase insurers and suppliers to expedite claims progress and settlement.
• Keep accurate claims records at all times.
• Co-ordinate discussions and, where appropriate, meetings to ensure superior level of communication between the client, underwriter and their representatives concerning the proposed settlement.
• Build excellent working relationships with the Client Executives, Client Handler and the wider client team.
• Use your depth of product and market knowledge to help in resolving contentious claims.
• Work closely with the Claims Director and the underwriting teams.
• Technical support for pre-renewal meetings, placing and renewal.
• You will be required to take notes during meetings – with a whirlwind of ideas flying around the room we need you to have the ability to type at the speed of light
• Responsible for ordering merchandise for all business units, thinking ahead and organisation is key
• Work well under pressure and to tight deadlines – As soon as the clock strikes 5, we support colleagues to pack up and unwind, if their work for the day is done

About You

• Experience handling Commercial Motor Claims
• Experience working in a client facing role, understanding the importance of building relationships and
  providing excellent service while finding the best solution and outcome to problems.
• Excellent negotiation skills.
• Ability to work as part of a team and communicate effectively at all levels.
•  Cert CII qualification would be preferred.
• Enthusiastic approach to client service with strong relationship building skills.
• Analytical mind set and excellent problem-solving skills.

For more information on this role, please contact Holly McLaren  – hmclaren@specialistrisk.com

To apply, please submit your C.V. and covering letter via email, stating which role you are interested in.

Apply here