Claims Handler – Stonehatch

About the Role

An exciting opportunity for the right candidate to build a long-term career in the bloodstock and livestock sector of the London insurance market in a claims handling position.  The role will include exposure to a global portfolio of clients with exposure to a wide variety of equine types and disciplines. The role would suit someone who is highly organised, motivated and possesses excellent communication and IT skills.  You will provide a broad range of administrative support, incorporating strategic thinking, always ensuring that a high level of customer service is maintained.  A strong interest in, and knowledge of, the bloodstock / equestrian / livestock world is essential.  Previous experience in a claims handling position is preferable.  This is a busy role that requires exceptional organisational skills and the ability to work autonomously.

About You

• Positive and flexible work attitude.
• Educated to degree level or has obtained relevant insurance industry experience being excited to learn and progress your career
• Attention to detail and high level of accuracy.
• Excellent communication (written, oral & presentation) skills & interpersonal skills essential, and an ability to deal with high-net-worth clients in a professional manner.
• You will have a level of experience working with Microsoft systems, including Word and Excel, Google Suite of products and understand the importance of keeping documentation and systems up to date.
• Ability to multi-task, prioritise, work to tight deadlines and perform under pressure.
• Ability to work independently and as part of a team.
• Proven track record of delivering high levels of service.
• Ability to represent Stonehatch & Specialist Risk Group with integrity and credibility.
• Experience working with, and adhering to, processes and systems to support positive outcomes for our clients in a compliant manner.

Key Duties

• Claim and Injury/Sickness advice and support to be given to clients in a timely manner by email, telephone and face to face / virtual
• Notification of Claim and Injury/Sickness advise to be given to the claims department of Underwriters – Lloyds and Company London Markets promptly and accurately.
• Involvement in all aspects of the claims processes ensuring compliance with all regulatory requirements set out by internal policies / procedures and the FCA.
• Negotiation and calculation of claim settlement amounts, the collection of same from the markets and the timely onward payment to the policy holder.
• Accurate loading of reserves, interim advices and collections to ECF/Class system.
• Liaising with Veterinary Specialists, Loss Adjusters, Policy Holders Veterinary Representatives and Legal Representatives where appropriate.
• Complaint handling.
• Full responsibility for processing of claim bordereaux each month and the accurate recoding of reserve numbers.
• Process, collect and arrange settlement of all fees.
• Review and update claim statistics.
• Management of loss funds through the Vitesse system including the Faster Claims Process (FCP).
• In addition to claims duties you will be involved in the creation of quotations, contracts of insurance and mid-term endorsements.
• The broking of quotations / contracts of insurance to the relevant underwriting markets either in person or electronically including notification of claim or injury advices that occurred throughout the policy period.
• Creation and sending of quotations and confirmations of cover to clients.
• Taking responsibility for the renewal process on allocated accounts.
• Managing the production and submission of monthly lineslip bordereaux for presentation to underwriting markets.
• Managing the creation of statements of account for clients to ensure funds are received in a timely manner.

Salary

Dependent upon experience.

For more information on this role, please contact the People & Culture team – people&culture@specialistrisk.com

To apply, please submit your C.V. and any relevant supporting documentation via email, stating which role you are interested in.

Apply here