Career Level – Professional
We’re looking for motivated individuals with excellent communication and customer service skills to join our Customer Care Team. If you’re passionate about helping people, quick to problem-solve, and ready to learn, we want to hear from you!
What You’ll Be Doing
- Handling First Notification of Loss (FNOL) communications and logging key claim details accurately
- Providing empathetic and professional support to customers involved in road traffic incidents
- Assessing Windscreen claims in line with policy terms and internal procedures
- Resolving logistical issues proactively to avoid complaints
- Communicating with external partners and internal teams to process claims efficiently
- Identifying opportunities for third-party intervention to minimise claims costs
- Working towards agreed service levels and key performance indicators (KPIs)
What We’re Looking For
Essential:
- Excellent communication (phone/email) and customer service skills
- Naturally empathetic with a calm, reassuring approach
- Confident IT skills and ability to learn new systems
- Organised, detail-focused, and able to prioritise tasks effectively
- Positive, can-do attitude and a self-motivated work ethic
Preferred:
- Problem-solving ability in fast-paced situations
- Decision-making confidence
- Team-oriented mindset
- Passion for growing within the insurance industry
Perks & Benefits
- Company pension scheme
- Private health insurance
- Health Assured – Employee Assistance Helpline
- 25 days annual leave
- Hybrid working subject to probation
Key Personal Skills Required
- Ability to organise workload, under pressure, whilst meeting tight deadlines.
- Ability to work on own initiative.
- Good working knowledge of the Microsoft Office package, including Excel.
- Effective investigation and negotiation skills.
- Effective communication skills, written and verbal, demonstrated by experience liaising with internal and external stakeholders.
- Ability to develop and maintain solid working relationships with both internal and external stakeholders.
Join us in Witham, Essex – conveniently located with great transport links and close to local shops. If you’re ready to make a difference in the lives of our customers, apply today!
For more information on this role, please contact the People & Culture team – vacancies@specialistrisk.com
To apply, please submit your C.V. and any relevant supporting documentation via email, stating which role you are interested in.
Apply here
Our LeadersIntroducing the people driving our company's success, get to know more about their backgrounds, expertise and roles within the company.
Our TimelineWhere did it all begin? SRG was launched in 2019, but the story didn’t begin there!
PlatformAll teams and businesses are supported by the SRG Platform, which is a system of specialist teams that help shape our processes and best practice.
About Us
Training and DevelopmentWe have a reputation for longevity when it comes to upskilling our colleagues. Here are just a few of our initiatives that have helped them take the next step in their careers.
CareersReady to take the next step and join us on our journey? Find career opportunities and information about what it’s like to work as part of the team.
Social GalleryWe talk a lot about building a company we’re proud to tell our family and friends about, but don’t take our word for it! Dive into the world of SRG and discover the colleagues making that idea a reality.
Acquisition NewsFind out more about the brilliant and inspiring specialist companies joining our journey as it happens.
Colleague FocusWhat is working in insurance really like? Hear the career stories of our valued colleagues and their views on this evolving industry.
Press ReleasesKeep up to date with all of our important announcements including new leadership appointments and key milestones.