Account Advisor

Location: One America Square 17 Crosswall London EC3N 2LB

London office and flexible working

The Company

Ambitious growth calls for ambitious people, which is why we focus our energy on inspiring and supporting our colleagues every step of their self-development journey at SRG. You’ll often hear us say that people and culture is at the heart of everything we do, and our People & Culture team lead our pursuit of creating a culture where colleagues are both engaged and motivated to be their best at work. People are the first element of our business plan, which ensures our colleagues are at the forefront of all business decisions – meaning you’ll be working for a company that genuinely cares about you! We are kind, positive and thoughtful in our approach and are building a company we are proud to tell our friends and family about.

The Role

An excellent opportunity has arisen for an Account Advisor to join our Renewals team. This is an exciting, fast paced wholesale role and a great opportunity for an experienced person to broaden their knowledge.

Key Responsibilities

  • Respond promptly to intermediary queries and ensure that all communications with agents, insurers, or any other relevant business contacts are accurately recorded in writing.
  • Inform intermediaries of the policy cover, terms and conditions and claims protocol and reasonably ensure that the agent/client understands the effect of breach of conditions or requirements. Record the details in the client records.
  • Deal with mid-term policy queries and issue endorsements where appropriate.
  • Give instructions and relay any issues to insurance providers/broking department.
  • Maintain and develop relationships through the delivery of excellent service, technical knowledge, and expertise.
  • Accuracy of data input into systems, ensuring information integrity.
  • Compliance with regulations and procedures as laid down by the Financial Conduct Authority (FCA) by keeping up to date with all changes in the regulatory framework.

About You

  • You will ideally have experience with the London Market, managing your own risks.
  • You will be a confident written and verbal communicator with the ability to build relationships, and negotiate renewal terms, both with insurers and agents.
  • You will have experience working with Microsoft Office applications and database systems and understand the importance of keeping documentation and systems up to date.
  • Experience working with MRCs would be beneficial.

For more information on this role, please contact the People & Culture team – people&

To apply, please submit your C.V. and any relevant supporting documentation via email, stating which role you are interested in.

Apply here

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If you are interested in developing your career with SRG, we'd love to hear from you.