business analyst

 

Location: London, with flexibility to work from home.

 

About the Role

This role provides detailed, effective support across a wide variety of tasks within the Claims department. You will provide a broad range of administrative support to internal and external stakeholders, ensuring a high level of customer service is always maintained. This is a busy role that requires exceptional organizational skills and the ability to work autonomously. This is a new role to the department with the potential to develop into a Claims Executive in the future. It is expected that you will seek to provide the support required by the team and develop the role over time.

 

Key Responsibilities
  • Engage with the key stakeholders, understand the business outcomes that the organisation is looking to deliver and translate these outcomes into functional and non-functional requirements that can be delivered in the house within the Application Support Team or by software vendors.
  • Must be able to structure their work and model requirements and processes to provide context to the functional requirements and how they map to the business outcomes and technology design.
  • Must be able to work as part of a matrix organisation and be comfortable with different functional reporting lines, whilst having the mental agility to work on more than one function or process area. Whilst it is important for the business analyst to understand technology capabilities, the role is not solely a technology role, a configurator role or a developer role. The business analyst must not only capture requirements but shape/direct requirements so that the business outcomes are delivered whilst providing technologists with the ability to design solutions that align with best practices and guiding principles.
  • Support the development and test activities and work closely with business users during User Acceptance Testing to ensure a quality product is implemented.
  • Work within the Group Project Framework, alongside Programme and Project Managers to deliver the tasks and work breakdown structures that are assigned to them. • Technical migration and data mapping skills are paramount through our change pipeline.
    About you
  • Follow the company’s systems and procedures at all times to ensure compliance in all aspects of work. • Understand business outcomes and shaping them with the business so that functional requirements can be defined.
  • Challenge the business to properly and appropriately define the changes necessary to deliver the business outcomes that are being sought.
  • Develop and improve business processes within the technology and business organisations and understand functional requirements, specifying and analysing these to a sufficient level of detail to ensure clarity of definition.
  • Collect and write formal specifications and communicate functional requirements between technology and business functions to design and implement business solutions.
  • Responsible for building and maintaining a relationship with stakeholders and technical teams.
  • Responsible for planning and estimating own work.
  • Use a structured requirement process to assess near-term needs.
  • Identify business priorities and advise business stakeholders on options by collaborating with solution architects and technologists.
  • Apply scope management and ensure that change management processes are adhered to. 
  • Actively take part in the Company’s appraisal review process, which is to be conducted on at least an annual basis.
  • Adhere to health and safety policy and other requirements relating to the care of equipment.
  • Travel to different offices for meeting business stakeholders.
  • Ability to facilitate remote sessions with business / external parties.

Team working

  • Actively contributes in workshops and meetings.
  • Identifies when team members need support and provides it. 
  • Is helpful and treats colleagues with courtesy. Managing relationships
  • Responds and relates well to peers and those in positions of authority.
  • Looks for common ground and solves problems for the good of all.
  • Represents his or her own interests and yet is fair to other groups. Customer focus
  • Understand the requirements of the customer and seeks to meet the expectations and requirements of internal and external stakeholders

Technical Skills

  • Experience working with Acturis for at least 2 years, including configuration, workflow and document build, preferably at an Insurance Broker
  • Experience working on migration to Acturis from other software systems is advantageous. 
  • Experience working on Acturis to Acturis migrations is advantageous. 
  • Knowledge of Salesforce would be advantageous
  • Experience with Insurance or Broking Administration systems essential.
  • Solid understanding of project management tools and techniques. 
  • A core competency in business analysis and some formal training. 
  • Processing mapping/modelling experience of at least one standard, e.g. BPMN.
  • Experience of 1 or more software delivery methodologies, ideally Agile.
  • Excellent communication / interpersonal / stakeholder management skills. 
  • Excellent presentation skills.
  • Experience of facilitating workshops. • Use of Lucid Chart, Visio and equivalent online tools.
  • Data mapping and requirements gathering skillsets • Project experience in the design, development, and implementation of software and hardware solutions, systems, or products.
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.
  • Three to five years related work experience.

Systems/processes knowledge IT knowledge

  • Broking Administration System.
  • Demonstrates knowledge of insurance software applications, primarily Acturis IT knowledge – Microsoft packages 
  • Has a detailed understanding of the appropriate Microsoft SW and other packages used to produce documentation and process information as well as using applications such as Zoom or Teams as a conferencing and data management solution File management
  • Understand the value and importance of record-keeping for business requirements and personal development.
  • Keeps accurate records in an efficient manner, in accordance with procedures. Personal and business skills and attributes Team working
  • Actively contributes and encourages all team members to make useful contributions, responding positively to the contributions of others.
  • Gets the job done and is a good colleague.
  • Identifies when team members need support and provides it.
  • Is helpful and treats colleagues with courtesy. Managing relationships
  • Responds and relates well to peers and those in positions of authority.
  • Looks for common ground and solves problems for the good of all.
  • Represents his or her own interests and yet is fair to other groups.

Customer focus 

  • Understand the requirements of the customer and seeks to meet the expectations and requirements of internal and external stakeholders

For more information on this role, please contact Holly McLaren  - hmclaren@specialistrisk.com 

 

To apply, please submit your C.V. and covering letter via email, stating which role you are interested in.